Returns are only available for orders delivered in the European Union. Due to shipping costs returns will have to be issued from the same order shipping location. Return requests must be placed within 2 days of reception of your package. The return must be en route to our shipping facility within 14 days of initial delivery. Item(s) purchased from mauna-kea.com must be returned at the customer’s expense in new, unused condition with original tags still attached. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charge with the exception of faulty or incorrectly shipped items. Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customer’s expense. No refund will be issued.
Refunds are generally issued in a maximum of 7 working days depending on the payment method used.
Please email email@example.com for instructions regarding the returns process and for any further information.